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UCSF Terms and Conditions

UCSFMC provides UCSF MyChart, to allow our patients and other users to view health-related information, communicate with our practitioners, our staff and arrange for clinical and health plan services and access additional services.

Important Reminder: UCSF MyChart displays certain health information from medical records, but it does not display all information from medical records.

The information provided on UCSF MyChart is not a substitute for the advice of your personal physician or other qualified health care professional. Always seek the advice of your physician or other qualified health care professional with any questions you may have regarding medical symptoms or a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on UCSF MyChart.

If you think you have a medical or psychiatric emergency, call 911 or go to the nearest hospital. If you think you have a non-urgent medical matter, call your provider’s office or message him/her in UCSF MyChart.

Agreement

BY USING UCSF MYCHART OR BY CLICKING "I ACCEPT" BELOW, YOU SIGNIFY YOUR AGREEMENT TO THESE TERMS AND CONDITIONS. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, you are not able to use UCSF MyChart.

Response to Electronic Communication

UCSFMC will make its best effort to provide a timely response to electronic inquiries. In some cases, those clinic practitioners or staff who need to respond to an electronic inquiry or other communication may not be immediately available so a patient or patient representative should allow at least two (2) business days for a response. Per above, emergency situations requiring immediate attention must not be submitted electronically.

Furthermore, with respect to any electronic communications sent by the patient, we are only able to respond to such communications based on the information provided by the patient. If there is insufficient information provided, we will be unable to provide accurate and reliable services.

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UCSF MyChart Revisions

We may revise the information on UCSF MyChart or otherwise change or update UCSF MyChart, including these Terms and Conditions, without notice to you. UCSFMC may also make improvements and/or changes in products and/or services described on UCSF MyChart or add new features at any time without notice. We encourage you to periodically read these Terms and Conditions to see if there have been any changes to our policies that may affect you. Your continued use of UCSF MyChart will signify your continued agreement to these Terms and Conditions as they may be revised.

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Customer Service Information

If you need information or technical assistance regarding the UCSF MyChart website, please contact UCSFMyChart@ucsfmedctr.org or call 415-514-6000.

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Access to My Family’s Health Info

An individual must be age 18 or older to be accepted as a proxy for a patient. In order to secure proxy access, you need to contact the patient’s practice in order to secure proxy rights. Proxy access will only be granted to parties with parental rights, legal guardianship, or surrogate decision-making responsibilities over the UCSF MyChart account holder and only to the extent that the party requesting access can demonstrate the legal right to that access.

If the legal relationship with the patient changes, you must inform the patient’s practice immediately. UCSFMC reserves the right to revoke access to a patient’s UCSF MyChart account at any time for any reason.

Pediatric Patients - Parents or guardians of minor children age 0-11 may request access to the minor child’s account by following the terms outlined in the ‘Access to My Family’s Health Info’ section of this Terms and Conditions statement. For patients age 0-11, UCSF requires signed approval from the parent or guardian in order for the parent/guardian to view the child’s health information on MyChart.

Parents or guardians of minor children age 12-17 may request access to the child’s account by following the terms outlined in the ‘Access to My Family’s Health Info’ section of this Terms and Conditions statement. For patients age 12-17, UCSF requires signed approval from the parent or guardian in order for the parent/guardian to view some of the child’s health information on MyChart. Proxies would have access to adolescent test results, allergies, and immunizations; they can message their adolescent’s providers and request appointments on their adolescent’s behalf. Parents/guardians will not have access to information related to sensitive services, such as reproductive health (i.e. pregnancy testing, contraception, testing and treatment for sexually transmitted diseases), and certain mental health and substance use screening and treatments. Because certain sections may contain sensitive information, parent proxy access will be limited as follows:

Content Adolescent
(12-17 yrs)

Parent Proxy
(≥12 yrs)

Parent Proxy
(0-11 yrs)
Labs YES YES YES
Immunizations YES YES YES
Allergies YES YES YES
Growth Chart YES YES YES
Messaging to and from provider* YES YES YES
Appointment Request YES YES YES
Appointment View YES NO YES
Problem List/Summary YES NO YES
Medications/refill request YES NO YES
  *Parent and teen can send private messages to the provider.

Parent proxies of adolescents will not be able to change demographic information in MyChart as a proxy on behalf of the adolescent. Adolescent patients cannot create a MyChart account without the parent/guardian signing the MyChart Proxy Authorization Form.

Disabled Patients over the age of 18 – - Surrogates with decision-making responsibilities for disabled patients 18 or older may request access to the patient’s account by following the terms outlined in the ‘Access to My Family’s Health Info’ section of this Terms and Conditions statement.

In order to secure access to the disabled patient’s MyChart account, surrogates need to contact the patient’s practice in order to secure proxy rights for the patient. Access will only be granted to parties with surrogate decision-making responsibilities over the UCSF MyChart account holder and only to the extent that the party requesting access can demonstrate the legal right to that access.

If the legal relationship with the patient changes, you must inform the patient’s practice immediately. UCSFMC reserves the right to revoke access to a patient’s UCSF MyChart account at any time for any reason.

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User participation in UCSF MyChart

Patients may use this UCSF MyChart to view certain information displayed from their medical records, including some lab results. Your use of the lab result feature is considered to be a request by you to receive your lab results online.

In addition and per above, although UCSF MyChart displays certain information from your health information, it does not necessarily display all information found in your medical record. If you think that your health information displayed UCSF MyChart is inaccurate, you can request that UCSFMC amend your UCSF MyChart health information by messaging your provider within UCSF MyChart.

To request a complete copy of your medical records, please contact Health Information Management at 185 Berry Street, Lobby 1 Suite 2000, San Francisco, CA, or by phone at 415-353-2221, Monday – Friday 8am - 5pm.

UCSFMC provides you with a number of interactive online services to help you better manage your health. These services may include (but are not limited to):

Secure messaging, including:

  • Message your health care provider
  • Request an appointment or referral
  • View some past visit information and upcoming appointments
  • Check some lab results and graph your trends
  • Refill a prescription
  • Some of your electronic health information
  • You agree that you will not upload or transmit any communications or content of any type (including secure messaging) that infringe upon, misappropriate or violate any rights of any party. In consideration of being allowed to use UCSF MyChart, you agree that the following actions shall constitute a material breach of these Terms and Conditions:

  • Signing on as or pretending to be another person (Note: this does not restrict authorized use of the "My Family’s Health Info" feature on UCSF MyChart)
  • Using secure messaging for any purpose in violation of local, state, national, international laws or posted UCSFMC policies
  • Transmitting material that infringes or violates the intellectual property rights of others or the privacy or publicity rights of others
  • Transmitting material that is unlawful, obscene, defamatory, predatory of minors, threatening, harassing, abusive, slanderous, or hateful to any person (including UCSFMC personnel) or entity as determined by UCSFMC in its sole discretion
  • Using interactive services in a way that is intended to harm, or a reasonable person would understand would likely result in harm, to the user or others
  • Collecting information about others, including e-mail addresses
  • Intentionally distributing viruses or other harmful computer code
  • Any conduct that violates any UCSF Medical Center policy, procedure, or the UCSF Medical Center Patient Rights and Responsibilities
  • UCSFMC expressly reserves the right, in its sole discretion, to terminate a user's access to any interactive services and/or to any or all other areas of UCSF MyChart due to any act delineated above, or any act that would constitute a violation of these Terms and Conditions.

    To deactivate your UCSF MyChart account, please contact UCSF MyChart Customer Service at UCSFMyChart@ucsfmedctr.org or call 415-514-6000.

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    Security and Confidentiality

    We afford the same degree of confidentiality to medical information stored on UCSF MyChart as is given to health information stored by UCSFMC in any other medium. UCSFMC is committed to protecting the confidentiality of your health information. We limit UCSFMC employees’ access and ability to enter or view health information based upon their role in your care. We have taken steps to make all health information received from our online visitors as secure as possible against unauthorized access, use, or disclosure.

    You can tell when you are on a secure site by looking at the URL location field. If the URL begins with https:// (instead of http://), then the document comes from a secure server. This means your health information cannot be read or deciphered by unauthorized individuals. You can tell whether you are truly connected to UCSFMC by viewing the digital certificate. This certificate verifies the connection between the UCSFMC server’s public key and their server’s identification.

    UCSF Medical Center and many other organizations and individuals such as physicians, hospitals and health plans are required by law to keep your health information private and confidential. If you have authorized the disclosure of your health information or your family’s health information to someone who is not legally required to keep it private and confidential, it may no longer be protected by state or federal privacy and confidentiality laws.

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    Passwords

    UCSFMC has several tools that allow you to record and store information. You are responsible for taking all reasonable steps to ensure that no unauthorized person shall have access to your UCSFMC online password or account. It is your sole responsibility to (1) control the disclosure and use of your activation codes, username and password; (2) authorize, monitor, and control access to and use of your UCSF MyChart account and password; and (3) promptly change your password in UCSF MyChart if it has been compromised. .

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    Disclaimer

    UCSF MYCHART AND ITS CONTENT AND ALL SITE-RELATED SERVICES ARE PROVIDED "AS IS," WITH ALL FAULTS, WITH NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. YOU ASSUME TOTAL RESPONSIBILITY AND RISK FOR YOUR USE OF THIS SITE, ALL SITE-RELATED SERVICES, AND THIRD PARTY WEB SITES. NO ORAL OR WRITTEN INFORMATION GIVEN BY UCSFMC OR ITS AUTHORIZED REPRESENTATIVES SHALL CREATE A WARRANTY OF ANY KIND. ANY REFERENCES TO SPECIFIC PRODUCTS OR SERVICES ON UCSF MYCHART DO NOT CONSTITUTE OR IMPLY A RECOMMENDATION OR ENDORSEMENT BY UCSFMC UNLESS SPECIFICALLY STATED OTHERWISE.

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    Limitation of Liability; Choice of Law

    UCSFMC AND ITS AFFILIATES, SUPPLIERS, AND OTHER THIRD PARTIES MENTIONED OR LINKED TO UCSF MYCHART ARE NEITHER RESPONSIBLE NOR LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE, OR OTHER DAMAGES (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION) ARISING OUT OF OR RELATING IN ANY WAY TO UCSF MYCHART, SITE-RELATED SERVICES AND PRODUCTS, CONTENT OR INFORMATION CONTAINED WITHIN UCSF MYCHART, AND/OR ANY THIRD PARTY WEB SITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOUR SOLE REMEDY FOR DISSATISFACTION WITH UCSF MYCHART, SITE-RELATED SERVICES, AND/OR THIRD PARTY WEB SITES IS TO STOP USING UCSF MYCHART AND/OR THOSE SERVICES. THESE TERMS AND CONDITIONS ARE GOVERNED BY CALIFORNIA LAW WITHOUT REGARD TO ITS PRINCIPLES OF CONFLICTS OF LAW. IF ANY VERSION OF THE UNIFORM COMPUTER INFORMATION TRANSACTIONS ACT (UCITA) IS ENACTED AS PART OF THE LAW OF CALIFORNIA, THAT STATUTE SHALL NOT GOVERN ANY ASPECT OF THESE TERMS AND CONDITIONS.

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    Copyrights

    Except as otherwise indicated, all content on UCSF MyChart, including text, graphics, logos, button icons, photos, images, forms, audio, video, questionnaires, and software, is the property of UCSFMC or its licensors and is protected by United States and international copyright laws. UCSFMC allows you to view or download a single copy of the material on UCSF MYCHART solely for your personal, noncommercial use.

    The compilation of all content on UCSF MyChart is the exclusive property of UCSFMC and is protected by United States and international copyright laws. Unless specifically authorized in writing by UCSFMC, any use of these materials, or of any materials contributed to UCSF MyChart by entities other than UCSFMC, on any other Web site or networked computer environment for any purpose is prohibited.

    Any rights not expressly granted by these Terms and Conditions or any applicable end-user license agreements are reserved by UCSFMC. Content and features are subject to change or termination without notice in the editorial discretion of UCSFMC.

    The Digital Millennium Copyright Act of 1998 (the "DMCA") provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under U.S. copyright law. If you believe in good faith that materials appearing on UCSF MyChart infringe your copyright, you (or your agent) may send us a notice requesting that the material be removed, or access to it blocked.

    In addition, if you believe in good faith that a notice of copyright infringement has been wrongly filed against you, the DMCA permits you to send us a counter-notice. Notices and counter-notices must meet statutory requirements imposed by the DMCA. One place to find more information is the U.S. Copyright Office Web site, currently located at http://www.loc.gov/copyright . In accordance with the DMCA, UCSFMC has designated an agent to receive notification of alleged copyright infringement in accordance with the DMCA. Any written Notification of Claimed Infringement should comply with Title 17, United States Code, Section 512(c)(3)(A) and should be provided in writing to our designated agent as follows:

         Agent: UCSF Office of Legal Affairs
         Address: 745 Parnassus Ave, San Francisco 94143

    Please note: If you materially misrepresent that online material, product, or activity is infringing your copyrights, you may be liable for damages (including court costs and attorneys' fees) and could be subject to criminal prosecution for perjury. We suggest that you consult your legal advisor before filing a notice or counter-notice.

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    Trademarks and Service Marks

    "UCSFMC" and the UCSFMC logo are registered service marks of UCSF or its affiliates. Other proprietary marks of UCSFMC or third parties may be designated as such from time to time on UCSF MyChart through use of the TM, SM, or ® symbols. Users of UCSF MyChart are not authorized to make any use of the UCSFMC marks or the proprietary marks of third parties, including but not limited to, as metatags or in any other fashion that may create a false or misleading impression of affiliation or sponsorship with or by UCSFMC or the applicable third party.

         © 2002 - 2011 The Regents of The University of California


    Last updated: September 3, 2013

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